Privacy Policy

Privacy Policy

【Your Registration Obligations】

Ordering information on this website requires an email address.

To use the services provided by this website, you agree to the following terms:

1. You must maintain and update your personal information to ensure it is accurate, truthful, current, and complete. If you provide any incorrect or false information, this website reserves the right to suspend, terminate your account, or refuse part or all of the services.

2. This website values the safety and privacy of all members (especially minors). If parents allow their children under the age of 20 to use this service, please confirm whether the services and/or “Content” (as defined later) are suitable for them. As the legal guardian, you are responsible for making this judgment. If you cannot accept the rules of this website, please stop registering or using the service immediately. This website assumes no responsibility for any user registration information, including but not limited to verifying the authenticity, accuracy, completeness, suitability, or timeliness of such information.

3. To respect customer safety and privacy, this website does not offer customer-service purchasing on behalf of users (including requests for cash-on-delivery purchases). If needed, please assist your children or family members in completing the purchase process.

1. Scope of This Privacy Policy

Before using the services of the Turtlepaw official website, please ensure that you have reviewed and agreed to all terms listed in this Privacy Policy. If you do not agree with all or part of the content, please do not use the services of this website.

This Privacy Policy applies only to the collection, processing, and use of your personal data by the Turtlepaw official website. It does not apply to other companies or individuals that are not owned or controlled by us. You may access third-party websites through links provided on this website. The collection and use of personal data on those websites are governed by their respective privacy policies and are not related to our company.

2. Collection, Processing, and Use of Personal Data

To provide e-commerce services, after-sales services, fulfill legal or contractual obligations, protect the rights and interests of related parties, conduct marketing, customer management and service, and operate within the scope of registered business activities, the Turtlepaw official website may, depending on the nature of the service, collect personal information after obtaining your consent. This may occur through Facebook or similar social service systems.

The information collected may include your name, contact details (including but not limited to phone number, email address, and mailing address), payment-related information necessary for completing transactions, IP address, and other personal data that can directly or indirectly identify you.

Personal data, transaction records, and other identifiable information collected by the Turtlepaw official website, including additional information provided by you with consent in the future, will only be used internally and for the purposes for which they were collected. Except when required by law, requested by judicial or regulatory authorities, or necessary for cooperating partners to execute related services, we will not disclose your personal data to third parties or use it for purposes other than those originally stated. The Turtlepaw official website will continue to store, process, and use the relevant data accordingly.

In addition, to improve service quality, the Turtlepaw official website may record users’ IP addresses and browsing activities on the website (such as the device used or pages viewed). This information is used only for traffic analysis and internet behavior research to improve service quality and will not be linked to any specific individual.

If our company or this website is acquired, merged, or transferred to another party resulting in a change of ownership, we will announce the relevant details on the website in advance. Under such circumstances, all or part of the user information we hold may also be transferred to the third party.

3. Confidentiality and Security

The Turtlepaw official website will use reasonable technologies and procedures that meet industry standards to protect the security of personal data.

You may request to access or review your personal data. If your personal data changes or you discover inaccuracies, you may request the Turtlepaw official website to update or correct it.

Our employees may only access your personal data within the scope necessary to provide products or services to you. When the purpose of collecting personal data no longer exists or the retention period expires, you may request deletion or request that processing and use of the data be stopped.

To protect your account and personal information, please do not share your account or password with any third party or allow others to register or access an account using your personal information. Otherwise, you will be responsible for any related consequences.

According to the Personal Data Protection Act, individuals whose personal data is collected by Turtlepaw may exercise the following rights with [Store Name]:

• Request to inquire or review personal data

• Request a copy of personal data

• Request supplementation or correction

• Request cessation of collection, processing, or use

• Request deletion

If members wish to exercise the above rights, you may request deletion or cessation of processing or use of personal data by contacting customer service through the Contact Us page:
https://www.turtlepaw.com/contact

If you refuse to provide the necessary information required for membership registration, you may not be able to enjoy full services or may be unable to use certain services.

4. Amendments to the Privacy Policy

The Turtlepaw official website reserves the right to revise this Privacy Policy and related notices at any time. The revised policy will be published on the Turtlepaw official website without separate individual notification. You may review the latest version of the Privacy Policy and related notices on the website at any time.

If you do not agree with any changes or revisions to the Privacy Policy, your decision will be respected. However, depending on the nature and conditions of the service, you may not be able to use the service or complete related transactions. Please discontinue using the services of the Turtlepaw official website and notify us in accordance with this Privacy Policy to stop the collection, processing, and use of your personal data.